Appointments after covid-19

Appointments look a little different following covid-19. In order to keep everyone safe (and meet current requirements) a number of steps have been taken:

Reducing Face to Face contact time

Initial appointments

I am following the ‘virtual first’ approach, as recommended by our professional body. So initial appointments are either by ‘phone or video (Zoom, Skype or FaceTime).  This allows us to take a history, carry out some assessment, make a plan, give advice and home exercises (or other relevant work for home).  I had started running a video clinic in my NHS practice prior to covid-19 and had great feedback from patients about how much we could achieve and the convenience of this.

Follow up appointments

Again, in line with advice, any assessment and treatment that can be done remotely will be. This might mean that some of your follow up appointment are by phone or video.

There are obviously things that we can’t do remotely, so some face to face appointments are likely to be necessary. But we’ll run through a screening process to make sure that this is appropriate and safe to do. If attending face to face there is still likely to be a short phone or video chat prior to your appointment, so that close contact time can be minimised.

Face to face contact time is a little shorter (30 mins). If we have phone contact immediately prior, your overall appointment time may still be 45mins. Following the regulations, this helps reduce close contact and allow for appropriate cleaning and ventilation of the room between patients.

Restricted appointment available

Due to current arrangements I will have fewer options to offer for appointment times. I apologise if this reduced capacity makes it difficult for you to attend.

Attending for a face to face appointment


  • Attend close to your appointment time as there is currently no waiting in the building
  • I will ring you to check screening & update on your condition and then meet you at the entrance to escort you to the clinic room
  • Please wear a face covering (if you are able to)
  • Bring your own cup or bottle of water if you will need a drink.
  • Unless carrying out assessment or treatment we will keep 2 metres apart and please keep this distance from any other building users.
  • I will be wearing PPE – (currently a visor or goggles, surgical mask, apron and gloves).

Staying safe in the clinic

  • If you have any symptoms of covid-19, or have had them in the past 7 days, please do not attend. This is a high temperature, a new continuous cough, loss or change to your sense of smell or taste.
  • If you have been in contact with anyone with symptoms in the past 14 days, please do not attend.
  • Attend for your appointment alone. If you need to bring someone with you please discuss and agree this with me prior to your appointment.
  • Please wear a face covering at all times when in the building (if you are able to).
  • Use the hand sanitiser provided, or the handwashing facilities on arrival and when you leave
  • Keep 2 metres from other people.

Cleaning arrangement

The clinic room is being cleaned as directed by Public Health England and the physiotherapy regulatory body advice, in order to decontaminate appropriately and keep you safe.

If you need to use the toilet facilities that is no problem, just please let me know so that I can clean them again afterwards.


Contact me to make an appointment, or discuss what is appropriate for your situation.